Privacy Policy | Gday96 Casino

Information we may collect

The information handled by an online casino may vary depending on how you use the website and the services available to you. We seek to collect information that is reasonably necessary for account administration, security, customer support, responsible operation and compliance with applicable requirements. Information may be collected directly from you, automatically when you use the website, or from service providers and other lawful sources where appropriate.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, email address, telephone details, username, account credentials, preferences and records of your communications. We may also record information connected with account settings, responsible gaming choices, requests and support interactions. You should provide information that is accurate and keep your account details up to date.

Identity and verification information

To verify identity, age, account ownership or eligibility, we may request documents or other information. This can include identity documents, proof of address, verification images and information needed to assess unusual or potentially fraudulent activity. Verification information is handled for security, anti-fraud, safer gambling and legal compliance purposes. We may use specialist verification or security providers to assist with these checks.

Payment and transaction information

We may keep records of deposits, withdrawals, wagers, account balances, bonuses or promotional activity where applicable, payment method details, transaction references and related account history. Payment information may be processed by payment providers, and we may not receive or store the complete details of a payment card or other payment instrument. We use transaction information to operate the account, process requests, identify suspicious activity, resolve disputes and meet record-keeping obligations.

Device, usage and cookie information

When you access the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times, referral information and interactions with website features. We may also use cookies and similar technologies to remember settings, keep the website functioning, support security, understand usage and improve the service.

How and why information is used

Personal information may be used for the purposes below. The particular information used depends on the relevant activity, the service requested and the information available to us.

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account or transaction requests.
Verifying identity, age, account ownership and the accuracy of information provided.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other prohibited or suspicious activity.
Protecting the website, our players, service providers and systems from security threats, unauthorised access and technical abuse.
Providing customer support, responding to questions and handling complaints or disputes.
Communicating with you about account activity, service notices, security matters, policy updates and operational information.
Sending marketing communications where permitted and where you have provided the required consent or other valid permission.
Understanding how the website is used, testing features, fixing errors and improving performance, content and user experience.
Supporting responsible gambling measures, including account controls, activity monitoring and responses to safer gambling concerns.
Meeting applicable legal, regulatory, tax, audit, court, law enforcement and other official requirements.

We may combine information collected from different sources where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or unless you have been informed and have provided any consent that may be needed.

Marketing communications

If you receive promotional messages, you can withdraw your consent or update your marketing preferences at any time. Marketing messages should include an available unsubscribe or preference option where appropriate. Withdrawing marketing consent does not stop essential service communications, such as messages about your account, transactions, security or important changes to the website.

Sharing, security and retention

When information may be shared

We may share relevant information with carefully selected providers that help operate the website and provide services. These providers may support payment processing, identity and age verification, fraud prevention, information technology, hosting, customer support, communications, analytics, security, auditing and professional services. Providers are expected to handle information in accordance with their role and applicable requirements.

Information may also be disclosed where reasonably necessary to protect players or the website, investigate suspected unlawful or prohibited activity, enforce applicable terms, respond to lawful requests, comply with legal or official requirements, or support a business transfer or restructuring. We do not disclose personal information more broadly than reasonably required for the relevant purpose.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, authentication, monitoring, encryption or other safeguards appropriate to the information and the risks involved. No website or electronic transmission can be guaranteed to be completely secure, so you should protect your login details and avoid sharing passwords or verification codes.

International handling

Some service providers or technical systems used to deliver online services may be located in, or process information from, countries outside Australia. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful processing. By using the website, you understand that service delivery may involve such arrangements.

Retention of information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal and operational limitations.

Your choices and data rights

Depending on the circumstances and applicable requirements, you may have rights concerning personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications. You may also ask questions about how your information is handled or raise a concern about privacy.

How to make a request

To exercise your data rights, request access, request correction, ask for deletion, or withdraw consent to marketing, contact support@gday96casino.wtf. Please describe your request clearly and include enough information for us to identify the relevant account or interaction. We may need to verify your identity before completing a request, particularly where disclosure could affect another person or the security of an account.

We aim to respond to valid requests within a reasonable time. A request may be limited, refused or delayed where this is permitted or required, including when information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. If deletion is not possible, we can explain the relevant limitation where appropriate.

Cookies and browser controls

Cookies are small files or similar technologies that help a website recognise a browser, remember preferences, maintain sessions and understand usage. Some cookies are necessary for core website functions, while others support analytics, security or features. You can manage, restrict or delete cookies through your browser settings. Disabling some cookies may affect the availability or performance of particular website features.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The current version will apply when published on the website. We encourage you to review this page periodically. If a change is significant, additional notice may be provided where appropriate.

If you have a privacy question or want to exercise a data right, please contact support@gday96casino.wtf.